Description
The Analyst, SharePoint Solutions will carry out tasks that provide high-value productivity and collaboration solutions within the Firm's intranet and extranet systems.
Responsibilities:
Incident Management:
- Resolve technical and functional issues and requests on the Firm's intranet and extranet systems within established quality metrics
- Coordinate relevant information relevant to incident resolution between users and support teams as necessary
- Escalate issues to the appropriate support team following the correct escalation procedures
- Replicate issues, test possible resolutions and workarounds
- Log and update ticket/tracker
- Oversee related communications between end users and support teams (e.g., provide updates, follow up, etc)
Project Management:
- Carry out project-related tasks within the Firm's intranet, extranet, and tangent applications
- Build and customize sites; apply HTML, CSS, JS and JSON codes as required by business case
- Create solutions with the use of Power Platforms and/or Nintex Workflow and forms as required
- Verify requirements details with the user
- Provide updates and progress to stakeholders or trackers
- Provide documentation and instructions
Product and Business Support:
- Apply known industry practices on good web design and usage
- Provide walkthroughs and demonstrations
- Provide documentation
- Participate in testing activities
- Suggest product enhancements and customizations according to business usage
- Test and verify fixes following testing processes and cycles
- Process user profile updates
- Provide on-call support
Work Management and Operational Efficiency:
- Log and close support tickets; update work trackers
- Comply with admin-related procedures
- Ensure smooth transition and handover for tasks when on leave
Skills and Experience:
- Bachelor's degree, preferably in Business or Computer Science -OR substantial equivalent experience
- Some hands-on experience with Microsoft SharePoint 2016 or above is required. Current experience with SharePoint M365 AND/OR current Microsoft certification is preferred
- Experience working in a legal environment preferred, but not mandatory
- Knowledge of management and configuration of Microsoft 365 applications, including but not limited to SharePoint Online, MS Teams, Power Platforms and OneDrive
- Experience with SharePoint 2016/2019/SharePoint Online is considered a strong plus
- Top-notch programming skills and in-depth knowledge of HTML/CSS, preferably HTML5, CSS3, Javascript, and/or JQuery
- Experience working within a SharePoint-based environment
- Experience working with Nintex Workflow, Nintex Forms, Quick Apps, InfoPath a plus
- Experience working with extranets plus
Non-Technical Skills
- Above average written and spoken English communication skills
- Superior problem-diagnosis and creative problem-solving skills
- Project management and organizational skills to manage multiple tasks within time constraints
- A self-starter able to work responsibly and professionally by self or with teams in a global environment Minimum Education/Experience